Key Information

Address:

Unit B3
Trentham Trade Park
Stanley Matthews Way
Trentham
Stoke-On-Trent
ST4 8GA

Tel: 08453 301144

info@abilityaware.com

Delivery

Our delivery charges are offered in two bands with orders of less £50.00 charged at £4.75 and orders over £50.00 provided with free delivery.

We endeavour to process all orders within one full working day, and most items despatched with delivery to your chosen address with nine working days. Our standard shipment time is within 10 working days, if you require speedier delivery please contact our Customer Service Team directly on 08453 301144.

Small packages will be delivered by Royal Mail and larger deliveries by Parcel Force. Some products may require service installation such as riser/recliner chairs or electric beds. Service Installation deliveries typically take up to 10 working days. It is the responsibility of the customer to ensure clear access for delivery with all necessary provisions being made before delivery takes place. Ability Aware Limited will not be held responsible for any damage incurred due to inadequate access.

Prescription Redemption Service

Ability Aware is registered as an accredited Community Equipment Dispenser and is eligible to dispense the full range of equipment to support you. If you have a prescription and would like us to dispense your equipment we will be pleased to help. Prescription items are generally always in stock and are able to be despatched or collected from one of our stores.

If you require delivery please call our main office 08453 301144 and discuss your requirements with one of our customer services team.

Made to Measure Service

Ability Aware Limited seek to ensure all our customers are able to choose the right products to meet their individual needs. Our Customer Service Team will aim to provide you with all the help, advice and support you may need and will try to answer all your questions as best we can.

Our made to measure service extends to larger items such as Rise and Recline chairs. Ability Aware work with a leading British chair manufacturer and we are able to build chairs to specific measurements including; seat height, seat depth, seat width, arm heights and back heights. We can offer bariatric seating, various motors to support rise and recline functions and a wide range of fabrics. Please call our Customer Service Team on 08453 301144.

OUR RETAIL OUTLETS

Wilmslow

Dean Row Centre, Dean Row Road, Wilmslow, Cheshire SK9 2HA

01625 444 779

Monday - Friday: 9am - 5pm

Stoke-On-Trent

Unit B3, Trentham Trade Park, Stanley Matthews Way, Trentham, Stoke-On-Trent ST4 8GA

01782 659 244

Monday - Friday: 9am - 5pm