Delivery Information

Postage and Packaging Delivery Charges

We strive to keep the cost of any orders as low as we possibly can. As such we offer FREE DELIVERY on every order over £50! We aim to ensure all deliveries are made within 3 - 5 working days, and in addition we also offer free next day delivery for certain stock items.

Our delivery charges are offered in three bands:

Orders of less than £20.00 charged at £2.95.

Orders of less £50.00 charged at £4.75.

Orders over £50.00 provided with free delivery.

Free Delivery

Every order over £50 will be complimented with FREE DELIVERY on our standard 3 – 5 working day service.

Out Of Stock

Occasionally we might be out of stock on an item. In this situation we will try to contact you by phone or email and provide you with a number of options, such as to cancel your order for a full refund, wait for the product to arrive back in stock, or receive a suitable alternative.

Free Next Day Delivery Promise

Orders placed before 1pm will be processed the same day and delivered the next day, free of charge. As part of the Ability Aware promise!

Orders placed after 1pm will also be processed the same day, however please be aware that delivery may not be next day.

For example;

  • A next day delivery item purchased on Monday at 11:30am, will be delivered to you free of charge and will be with you on Tuesday.
  • A next day delivery item purchased on Monday at 3:30pm, will be delivered to you free of charge, but may take up until Wednesday to arrive, at the latest*
  • 

Ability Aware Delivery Promise

*If we fail to deliver your order on time, as promised, we will refund your delivery charges. This also applies to our free next day delivery promise, in which if we do not deliver in the specified timeframe we will issue you with a £5 'so sorry' refund.

Further Information

We endeavour to process all orders within one full working day, and most items despatched and delivered to your chosen address within five working days. Please Our standard shipment time is within 10 working days, however we aim to complete all deliveries within 5 working days.

If you require speedier delivery please contact our Customer Service Team directly on 0845 3301144.

Small packages will be delivered by Royal Mail and larger deliveries by TNT. Some products may require service installation such as riser/recliner chairs or electric beds. Service Installation deliveries typically take up to 10 working days. It is the responsibility of the customer to ensure clear access for delivery with all necessary provisions being made before delivery takes place. Ability Aware Limited will not be held responsible for any damage incurred due to inadequate access.

Deliveries to the Highlands, Channel/Offshore Highlands will entail an additional delivery cost in addition to our standard delivery price. Please call 0845 3301144 for a quote.

Orderes are processed and delivered Monday - Friday, excluding bank holidays.

OUR RETAIL OUTLETS

Wilmslow

Dean Row Centre, Dean Row Road, Wilmslow, Cheshire SK9 2HA

01625 444 779

Monday - Friday: 9am - 5pm

Stoke-On-Trent

Unit B3, Trentham Trade Park, Stanley Matthews Way, Trentham, Stoke-On-Trent ST4 8GA

01782 659 244

Monday - Friday: 9am - 5pm